Privacy Policy
This notice explains what personal information New Look Smile Group collects when you use this website or contact us about dental treatment in Antalya, why we collect it, who we share it with and the rights you have. It is written for visitors in the United Kingdom and elsewhere. Effective date: 8 October 2026.
Who we are
The organisation responsible for your personal information (the controller) is New Look Smile Group, Izmir / Turkey. New Look Smile Group coordinates dental treatment journeys; it is not a dental practice and does not provide clinical care. Treatment is provided by an independent partner clinic in Antalya, Türkiye. For any question about this notice or your information, contact [email protected].
What we collect
We collect information you give us when you contact us by WhatsApp, telephone, email ([email protected]) or the enquiry form on this website, and limited technical information about your visit.
- Identity and contact details: your name, telephone number, email address and, where you tell us, your country and preferred way of being contacted.
- Enquiry content: the message you send, the treatment you are interested in, your availability to travel and any other detail you choose to share.
- Photographs of your smile and dental X-rays or scans, where you send them to us so that suitability can be assessed. These are health data (special category data).
- Technical data: the address of the page you were on when you submitted the form and basic device information recorded by our hosting provider in server logs. This website sets Google Analytics (statistics) cookies only if you accept them in the cookie banner, and sets no advertising cookies; see the Cookie Notice.
Please do not send passport copies, payment card details or medical records beyond what we ask for. If you send them, we will delete them unless they are needed for a booking you go on to make.
Why we use your information
- To respond to your enquiry and answer your questions.
- To pass your photographs, X-rays and description to the partner clinic in Antalya so that its clinicians can assess suitability and prepare a treatment plan and a personalised quote.
- To arrange travel-related services connected to your treatment, such as airport transfers and accommodation, once you decide to proceed.
- To keep a record of our correspondence so that we can deal with follow-up questions or a complaint.
We use your photographs, X-rays and any other health information only with your explicit consent, which you give by sending them to us for the purpose of an assessment. You may withdraw that consent at any time by contacting us; we will then stop using that information, although this may mean we cannot continue with an assessment. We use your name and contact details because you have asked us to respond to your enquiry and, if you proceed, to arrange your treatment journey.
After you contact us, our team may follow up with you by the contact method you chose, to answer your questions and to ask whether you would like to proceed. This is part of responding to your enquiry. We do not send marketing messages unless you have asked for them, and you can tell us to stop following up at any time. We do not use your information for automated decision-making and we do not sell it.
Who receives your information
- The independent partner clinic in Antalya, which receives your photographs, X-rays and enquiry details to carry out the clinical assessment and prepare your treatment plan.
- Service providers that host this website and our email, and the messaging service we use to communicate with you. WhatsApp is operated by Meta and is subject to its own privacy terms when you choose to contact us that way.
- Travel and accommodation providers, only for the arrangements you ask us to make and only with the details they need.
- Public authorities, where the law requires us to disclose information.
- Google (Google Analytics), only if you accept statistics cookies, to measure how the website is used; Google processes this data under its own terms and may transfer it outside the UK.
Where your information is processed
Your information is transferred to and processed in Türkiye, where we and the partner clinic are based. Türkiye is not covered by a UK adequacy decision; we rely on your explicit consent for this transfer, which you give when you send us your information, and we protect it with the measures described below. Our hosting and email providers may also process data in other countries.
How long we keep your information
If your enquiry does not lead to a booking, we delete your enquiry details and any photographs or X-rays you sent us 30 days after our last contact with you. If you proceed, we keep the information needed for your treatment journey for as long as it is needed to support your treatment and aftercare and to meet our legal obligations.
Your rights
Under data protection law in the United Kingdom and in Türkiye you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests;
- withdraw consent at any time where we rely on your consent, including consent to use your photographs and X-rays.
To exercise any of these rights, contact [email protected]. We may ask you to confirm your identity before we respond. If you are in the United Kingdom and are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. If you are in Türkiye, you can apply to the Personal Data Protection Authority. We would welcome the chance to address your concern first; see our Complaints Procedure.
Security
We use appropriate technical and organisational measures to protect your information, including secure hosting and restricted access to enquiry records. No transfer of information over the internet is completely secure, so please take care with what you send us and use the channel you are most comfortable with.
Changes to this notice
We will update this notice when our practices change and show the new effective date at the top of the page.
Contact
New Look Smile Group — [email protected].
Related notices: Terms of Use · Cookie Notice · Complaints Procedure · Medical Disclaimer